Unified patient intake

The problem

New patients entering the same information several times — on paper, in a portal and again over the phone — while reception re-keys it all day.

The approach

A single intake flow on web and mobile that writes straight into the clinic system, designed with reception staff and tested with real patients, plus WhatsApp reminders.

The outcome we design for

Target: onboarding in seconds, fewer no-shows through reminders, and time back for every front desk.