Unified patient intake
Healthcare · Product · Mobile
One intake flow across web and mobile, built for a multi-clinic group.
Challenge
New patients entering the same information several times — on paper, in a legacy portal, and again over the phone — while reception spends the day re-keying it.
Approach
A single intake flow on web and mobile that pre-fills from insurance details and writes straight into the clinic system, designed with reception staff in the room and tested with real patients.
Outcome
Onboarding moves from minutes to seconds, reminders cut no-shows, and each front desk reclaims real time every day.
- Min → sec Onboarding
- One flow Web + mobile
- Pre-filled From insurance
- Fewer No-shows via reminders
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