Lead-qualification agent
Real estate · AI Agents · Platform
A lead-qualification agent layered onto an existing CRM, so enquiries are answered in minutes instead of hours.
Challenge
A property team fielding well over a thousand enquiries a month on a two-person desk. First response can stretch across a working day — and by then many buyers have already booked a viewing with whoever replied first.
Approach
We layer an agent on top of the existing CRM rather than replacing it. Each new lead is enriched, scored for intent from the enquiry text and browsing history, answered in the team's own voice, and booked straight into a calendar. Anything ambiguous is routed to a person with a written summary attached.
Outcome
First response moves from hours to minutes, a small team absorbs far more volume, and the pressure to hire another coordinator eases.
- Hrs → min First response
- 24/7 Enquiry cover
- Auto Scoring & booking
- Human Fallback on ambiguity
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